I am only writing my review to give other people looking for a contractor fair input to my experience with Lumina. I don't want to write a book, but there are several examples from my experience to give them 1 star. I had a master bath demo and rebuild and from the start Mor seemed great and had all of the details taken care of. The only issue upfront was the quote she gave me in person was not accurate-she called a day later and added $1,500 more to the job cost. Not sure if this was their way of getting me to agree to work with them, or if she doesn't have enough experience to quote accurately. Either way, I went with them because they could start soon and I was tired of meeting with contractors to get quotes. The process was pretty straight forward and the biggest warning I have is about the quality of work and effort put in the staff. I was told several things that were not accurate throughout the job. For example: I was told they painted everything, however it was crystal clear one part of the ceiling was not painted yet-you could see the old paint lines and different colors around the vent. Also, I when they were almost finished, I found stains on the new tile and was told by Carlos that they came that way-not the case. They 'cleaned' the glossy tiles with the wrong chemical and caused the stain. After a few uncomfortable conversations with Carlos, Mor, and even the owner-who raised his voice and used foul language, they agreed to fix the issue. This caused another week delay to completion, but they did make it right. Then I found 2 very small tiles that were the wrong ones installed on the floor-not sure how someone could cut and install the wrong tiles when they just tiled the whole floor in different tile. Again, they had to come back and finish the work-another delay. Overall, the biggest issue is again the quality of work that was completed. Everything from light switches being installed wrong to not filling in old holes. They also did a terrible job of cleaning up the job. The grout causes a haze, which is normal, but also much easier to clean the day of. Since they didn't clean it correctly, I have spent 3 weeks trying different chemicals to clean the haze myself. Not a fun process and not what someone should have to do after paying a company to install tile. Overall, it is your choice to use whoever you want, I just want to give fair warning for anyone doing research to think twice about using Lumina. Your experience might have been better, but for me, this was a not a good experience. Maybe if you have the time to watch their every move and inspect the work daily, they might be a good idea. For me, you get what you pay for and it looks like I paid a lot of money for a headache and bad work.
